Services: Information Technology Service Management

As an IT Executive faced with the challenge of providing more efficient IT services to meet ever-increasing business demands, do you routinely encounter requirements to:

• Justify your IT department’s overall contributions to the business?
• Demonstrate and quantify improvement in services that your IT department provides while also maturing the processes and reducing costs?
• Minimize risks throughout the technical infrastructure while also seamlessly enabling end-users to achieve their business functions?

ALM can help you optimize your IT operations and achieve demonstrable increases in service through our structured approach to IT Service Management. We will evaluate and document how your business currently uses available IT resources, baseline the existing systems and processes, and develop performance measurements and reporting metrics that will improve and mature your current business-supporting IT services.

Beyond merely “aligning” IT services with business requirements, ALM identifies how IT processes and services are currently used in practice and then implements process improvements that result in measurable increases in the delivery of IT services to business users. ALM will:

• Identify critical and time-sensitive business processes
• Map the IT services or processes that enable end-users to perform their business functions
• Identify and document gaps in services or capabilities
• Develop solutions that directly address the Gap Analysis
• Develop implementation plans to close the gaps, improve business capabilities, and improve the delivery of IT services to end-users

ALM utilizes the industry-standard and proven Information Technology Infrastructure Library (ITIL) framework of Best Practices to achieve improvements in Service Delivery and Service Support. Our portfolio of ITIL-based service offerings encompasses the following core business area competencies:

• ITIL Version 2 - Service Delivery
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Continuity Management
  • Financial Management

• ITIL Version 2 - Service Support
  • Incident / Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Service Desk Management

• ITIL Version 3
  • Service Strategies
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Please contact us at info@almps.com to learn how ALM’s ITSM approach can enable your IT department to improve its service delivery capabilities to your business customers.